The terms for using HISO, including refunds for the paid credit Hiso.
These Terms set out the conditions for using the HISO service provided by Weitblic Inc. ("Company") and the rights and obligations of the Company and its members. If the Korean and English versions differ, the Korean version prevails.
These Terms govern the rights, obligations and responsibilities of the Company and members for AI character chat, character creation, chat history and the paid digital credit "Hiso" on the HISO website and app (the "Service").
(1) The Company posts these Terms and its business information at the bottom of the Service's main screen or on a linked page.
(2) The Company may amend these Terms within the limits of applicable law. It will announce the effective date and the reason at least 7 days in advance, or at least 30 days in advance with individual notice (such as email) for changes unfavorable to members.
(3) A member who keeps using the Service after the effective date without objecting is deemed to accept the amended Terms. A member who does not agree may close their account.
(1) You must be at least 14 years old to join.
(2) Members sign up with email or a social login the Company offers and must provide accurate information.
(3) Members are responsible for their account and password and may not let others use or transfer them. Notify the Company immediately of any unauthorized use.
(1) The Company provides AI character chat, character creation and publishing, chat history, image generation and related features.
(2) The Service is in principle available 24/7 but may be suspended for maintenance, failures or reasons on the side of external AI model providers. Planned suspensions are announced in advance.
(3) The Company may change features or available AI models for operational or technical reasons and will announce changes to paid feature prices or Hiso costs before they apply.
(1) AI Output is generated automatically and may contain untrue or inaccurate content. What a character says is not the Company's opinion.
(2) Do not rely on AI Output for medical, legal, financial or other professional decisions. The Company does not guarantee the accuracy of AI Output or its fitness for a particular purpose.
(1) Rights to and responsibility for User Content remain with the member who created it.
(2) When a member publishes a character, the Company may use that character and its images free of charge to the extent needed to operate, display and promote the Service. New uses stop once the member unpublishes or deletes it.
(3) Members must not upload content that infringes others' copyrights, portrait rights or personal information and are responsible for disputes arising from such content.
(1) Members must not:
(2) Depending on the severity, the Company may hide content, restrict features, suspend use or terminate the agreement, and will tell the member why. Members may appeal.
(3) Hiso obtained by improper means may be revoked without refund.
(1) Members can check Hiso packages and prices on the purchase screen and buy Paid Hiso. On the web, payment goes through the Company's payment gateway; in the app, through Google Play or App Store billing.
(2) Using a paid feature deducts the amount of Hiso shown on screen. Hiso is used automatically in order of nearest expiry.
(3) Both Paid and Free Hiso are valid for 1 year from the time they are received. Expired Hiso is forfeited.
(4) Hiso cannot be exchanged for cash or transferred to another member.
(1) Any purchase can be refunded (purchase withdrawn) on request within 7 days of payment.
(2) Even within 7 days, a purchased Hiso bundle cannot be refunded once any of it has been used, and the remaining Hiso cannot be partially refunded. The Company states this on the purchase screen before payment.
(3) Refunds are not given for subjective dissatisfaction, such as not liking an AI response.
(4) Free Hiso and Hiso received through events are not refundable.
(5) Notwithstanding (2), if a member could not use Hiso because of a Service failure or another cause attributable to the Company, or the purchase was not delivered as described, the Company restores the Hiso or refunds the payment.
(6) Request web payment refunds from customer support (weitblic@weitblic.com); the Company refunds to the original payment method within 3 business days of the request. App purchase refunds follow the policies and procedures of Google Play support or Apple Support.
(7) Hiso granted by a refunded payment is taken back.
If a minor buys Hiso without the consent of a legal guardian, the minor or the guardian may cancel the purchase, except where the minor deceived the Company, for example by claiming to be an adult, or the purchase was within the scope the guardian allowed.
(1) Members can close their account at any time in profile settings.
(2) Closing an account forfeits all remaining Hiso. If the account is restored within 30 days of closing, the remaining Hiso is restored with it. Request any eligible refund under Section 10 before closing the account.
(3) Personal information after account closure is handled under the Privacy Policy.
(1) The Company complies with applicable law and these Terms and protects members' personal information under the Privacy Policy.
(2) The Company is not liable for damage caused by natural disasters, causes attributable to the member, or failures of external services beyond its control, except in cases of the Company's intent or gross negligence.
(1) Send complaints or disputes to customer support (weitblic@weitblic.com); the Company will handle them promptly.
(2) Disputes between the Company and members are governed by the laws of the Republic of Korea and brought before the competent court under the Korean Civil Procedure Act.
These Terms take effect on October 13, 2026.
Effective date: October 13, 2026